Refunds & Returns Policy

Because most of our products are custom-built to order, refunds and returns are handled differently than mass-produced items. Please read carefully before ordering.

Custom-Built Products (Most Orders)

All Joey’s Bowstrings custom strings are built specifically to the selections you provide (bow model, colors, materials, serving options, etc.).

Custom orders are non-refundable and non-returnable once production has begun.

This includes, but is not limited to:

  • Omega Pro Series

  • Alpha Series

  • Copperhead Series

  • Any string built using the configurator

We cannot resell or reuse custom-built strings.

Exception: If we make an error in construction or materials, we will fix it. See “Warranty & Errors” below.

Stock / Non-Custom Products

Non-custom, unused products may be eligible for return under the following conditions:

  • Return requested within 7 days of delivery

  • Product is unused and uninstalled

  • Product is returned in original condition

Approved returns are eligible for:

  • Store credit, or

  • Refund minus original shipping costs

Customer is responsible for return shipping.

Order Changes & Cancellations

  • Orders may be changed or canceled only before production begins

  • Once an order enters production, it cannot be changed or canceled

If you need to request a change, contact us immediately.

Warranty & Errors

We stand behind our work.

If your order arrives with:

  • Incorrect specifications

  • Manufacturing defects

  • Errors caused by us

We will repair or replace the product at no cost.

To request a warranty claim:

  • Contact us within 7 days of delivery

  • Include your order number and clear photos

Normal wear, improper installation, or damage caused by use is not covered.

Incorrect Bow Information

Customers are responsible for providing accurate bow model and specification information during checkout.

We are not responsible for fitment issues caused by incorrect or incomplete information entered at the time of order.

If you are unsure, contact us before ordering and we will help.

Shipping Issues

If a package is lost or damaged in transit:

  • Contact us as soon as possible

  • Claims are handled on a case-by-case basis

We are not responsible for delays caused by carriers once the order has shipped.

Contact

For all returns, warranty claims, or order issues, contact:

joey@joeysbowstrings.com

Include your order number and details so we can resolve the issue quickly.